IT Services & Solutions Blog

Finding Talent to Support ServiceNow and IT Service Management

March 16, 2016 / 0 Comments / Blog, Service Management, ServiceNow, ServiceNow support, Solugenix

One of the most important things for CIOs and IT managers to accomplish is finding qualified IT personnel to support ServiceNow and IT Service Management. The wrong fit in terms of ServiceNow talent can have numerous process and business repercussions for the organization.

By 2018, it’s estimated that the U.S. will face a shortage of about 224,000 high tech workers. The pressure to find the right candidates is going to get worse. Organizations will need to spend countless hours, untold effort and significant sums just to perform a national search for the best talent.

The process of vetting that talent to ensure that they possess the skills, experience and certifications is about more than just verifying resume information. The internal process triangulates the efforts between:

  • IT that needs the talent
  • HR that must approve the talent
  • The workforce that needs the understanding of ServiceNow context as well as syntax from the chosen talent

Consequently, it can be difficult at best to set up comprehensive interview processes with talent that can be located anywhere in the country. This process can be particularly flawed when it comes to IT talent, and when seeking personnel for support, ServiceNow vetting even more so.

Organizations seeking ServiceNow professionals already understand that their legacy IT Service Management platform is inadequate. Without detailed knowledge of ServiceNow, HR can find it difficult to structure an effective vetting and onboarding process.

Those organizations that already have a well running ServiceNow platform may be ahead of the curve. Their challenge when looking to expand their ServiceNow talent team is finding the right fit for the IT organization and the business overall.

Even more challenging is the possibility that they’ve lost a skilled professional that saw opportunities to make a much larger salary. This often puts time constraint pressures on finding the replacement.

Most organizations will find themselves in a bidding war when they do find the best talent, and they may still find that the talent’s skills are not well rounded enough to make them a good fit for their needs. This is because even though ServiceNow is grounded in ITSM, not all ServiceNow talent has an excess of experience in ITSM and ITIL, which is what makes them such valuable assets.

Even more importantly, the true value of those skills to your organization can be severely diminished if the talent lacks the communication and interpersonal skills to work closely across departments. All of these very specific, tangible skills are difficult for most recruiters to assess and the task is nearly impossible for internal HR departments.

At Solugenix, our ability to find and vet talent to support ServiceNow is built on our foundation as Service Management pioneers and a staff comprised of real-world IT professionals. These attributes have enabled us to develop some of the most comprehensive recruitment, vetting, and training methodologies in the industry.

This search and vetting expertise is matched with our extensive and constantly growing database of IT professionals. That means that we can send only the talent that best fits each client’s needs for them to choose from so there’s no guesswork when it comes to fit. Our goal is to leverage our experience and reach to each client’s advantage.

To find out how Solugenix can expand your IT team with the best talent for ServiceNow consulting, please download our newest executive summary, “Where Can I Find Good ServiceNow Talent?”  You can also give us a call today at 1-866-749-7658 or email us at for more information.

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