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Managed Service Provider: Your Company's Secret Weapon

Ask any leader and you'll get the same answer: building internal teams that can scale, and scale well, is extremely difficult. When faced with building out these teams, many leaders find themselves ...
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What Managed Service Providers Really Deliver

In a world where retailers and quick service restaurants are inundated with solutions designed to help them run their operations more effectively, it’s important to remember that not all offerings ...
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July 20, 2020 / customer service

Service: The Key to Staying Competitive

Effective customer service is a key differentiator that can boost your company’s value. It is a factor that can win customers’ loyalty, not because of low prices, but because of the real sense of ...
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It Takes More Than Star-Players to Win at Customer Service

Organizations faced with running high-performing customer support centers often have one main objective…to find the best talent available to serve and retain their customers. In today’s transient ...
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10 Ways Outsourcing Your Technology Support Improves Revenues

Today’s retailers are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. This challenge and a big picture answer were the focus of a recent Mckinsey ...
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