The ability for organizations to have streamlined processes that break down silos and improve productivity with ServiceNow starts at the very beginning of the implementation process with data conversion and integration planning. Having the vision to see how departments can and must work collaboratively with unified data sets is another skill set that goes beyond certification.
The data conversion and integration process portions of ServiceNow migration are highly collaborative efforts between ServiceNow talent, the IT organization, and departmental leaders. Consequently, data conversion for ServiceNow migration and integration requires a great deal of planning and forethought at the front end.
The goal of this planning is to set the stage so that when staff is inserting data into a new document that must be expanded by another department, such as from marketing to sales (as one example), it is clean and verified. By giving greater forethought to the planning stages of ServiceNow migration, organizations can avoid inadvertently introducing errors into the process. If both sides are pulling data from the exact same centralized source, the risk of operating according to mismatched data is much smaller.
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