If you look at job placement advertisements for ServiceNow staffing, you will see many similarities as well as a fair amount of differences between specializations. Certified ServiceNow Systems Administrators for instance should be capable of configuration/customization of the ServiceNow system including workflows.
It is a given that they be capable of using scripting tools and creating scripts to automate routine tasks being done in ServiceNow. Of course, the list of skills that are commonly needed can stretch much longer into the aspects of content management, data management, user administration, core configuration, security and beyond. What is interesting for organizations looking for the right ServiceNow talent for their needs is the fact that a number of these skills are common among other ServiceNow professionals in other specializations.
For Certified ServiceNow Implementation Specialists, the ability to perform integrations and process automation using ServiceNow Orchestration are foundational to their skill sets. Also foundational is an ability to transform functional requirements into detailed technical designs.
Since data is a key part of migration and integration with successful ServiceNow platforms it is standard that they be capable of loading, manipulating and maintaining data between ServiceNow and other systems. It is also necessary that they have skill sets in creating and maintaining APIs and data integration processes between ServiceNow and other services.
When it comes to ServiceNow staffing, it quickly becomes apparent that there are always a combination of highly differentiated skillsets among ServiceNow certifications and the professionals that hold them as well as a considerable amount of overlap. This overlap can be seen with ServiceNow Developers and Implementation Specialists when it comes to APIs and data integration processes since they are foundational to both positions.
Most importantly with ServiceNow staffing, organizations must be able to look beyond the resume and the certification to be able to see the depth of their understanding in each area within and outside of their specialization to accurately assess a ServiceNow candidate. The takeaway is that organizations must have a clear picture of their goals for ServiceNow and the methodologies and processes to accurately assess the potential ServiceNow talent. Without that structured viewpoint, organizations can make costly mistakes that can cripple their service-oriented business model.
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