IT Services & Solutions Blog

Video Interview: Modernizing Field Service

By: Solugenix | Published on: May 08, 2020 | 1 minute read

The term Field Service refers to an agent visiting a customer's location to install, repair, or reconfigure a piece of equipment. It can also include delivery of services such as of a nurse or a special needs therapist visiting the patients at their location, outside of nursing home or hospital.

In this video, our Manager of Solutions Consulting, Tessa Rocha shares how organizations can improve the delivery of their field services with a modern service management system and increase their customer satisfaction. We also delve into how service management solutions can streamline and enhance important aspects of Field Service such as:

  • Case Management to triage and escalate requests
  • Asset Management to give visibility into the status of an asset and tie them to an existing service contract
  • Service Delivery to automate scheduling, dispatch operations, visualizing locations on a map, and managing parts & inventory

Beyond streamlining field services, a Field Service Management solution, with the newer mobility options, can make agents easily accessible, and empower them with the information they need for a superior service delivery.
In this video, we share how these advantages can help organizations digitally transform themselves.

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About the Author - Solugenix

 Tags: Service Management, ServiceNow, Field Service, Customer Service Management, Digital Transformation
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