IT Services & Solutions Blog

Solugenix Blog

Video Interview: Modernizing Field Service

The term Field Service refers to an agent visiting a customer's location to install, repair, or reconfigure a piece of equipment. It can also include delivery of services such as of a nurse or a ...
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May 23, 2019 / ServiceNow, Knowledge

5 Top Customer Service Trends from Knowledge19

If you had the pleasure of attending this year’s Knowledge show by ServiceNow®, then you were likely inundated with a wealth of information, activities and all the networking opportunities the show ...
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The Benefits of Intelligent Case Management

Whether you are in Customer Service or IT/Technical Support, case management is central to what your teams do every day. It is the key behind how efficiently your team runs. Sometimes, it is the ...
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The Role of KPIs in Service Management

Information Technology Infrastructure Library (ITIL) provides a set of best practices, guidance and a framework for Service Management processes. ITIL is a globally recognized framework that IT ...
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January 25, 2017 / IT talent, ServiceNow, Hiring

What It Takes to Find Qualified ServiceNow Professionals

If your organization does not have ServiceNow experts on staff, it can be very difficult to validate the experience of potential ServiceNow talent. There are certainly a plethora of questions that ...
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October 19, 2016 / roadmap, ServiceNow, staffing, recruiting

Overcome ServiceNow Staffing Challenges with a Clearly Defined Roadmap

As more organizations take advantage of ServiceNow to change processes outside of traditional IT areas such as HR, Customer Service, Marketing and Finance, the search for the right ServiceNow ...
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