The term Field Service refers to an agent visiting a customer's location to install, repair, or reconfigure a piece of equipment. It can also include delivery of services such as of a nurse or a ...
Read More
If you had the pleasure of attending this year’s Knowledge show by ServiceNow®, then you were likely inundated with a wealth of information, activities and all the networking opportunities the show ...
Read More
Whether you are in Customer Service or IT/Technical Support, case management is central to what your teams do every day. It is the key behind how efficiently your team runs. Sometimes, it is the ...
Read More
Information Technology Infrastructure Library (ITIL) provides a set of best practices, guidance and a framework for Service Management processes. ITIL is a globally recognized framework that IT ...
Read More
If your organization does not have ServiceNow experts on staff, it can be very difficult to validate the experience of potential ServiceNow talent. There are certainly a plethora of questions that ...
Read More
As more organizations take advantage of ServiceNow to change processes outside of traditional IT areas such as HR, Customer Service, Marketing and Finance, the search for the right ServiceNow ...
Read More
