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How AI is Transforming Support Centers for Maximum Efficiency and Impact

Leveraging Talent Solutions to Build a Future-Ready Workforce

Successful ServiceNow Migration from Legacy ITSM

Developing an Effective ServiceNow Maintenance Approach

Taking an Iterative Approach to ServiceNow Solutions

ServiceNow Customization versus Configuration

3 Ways Machine Learning Will be Game Changing for Customer Support

A Small Business Primer: How Do RPA Bots Work?

The Benefits of Leveraging AI for Better Customer Service

RPA Offers Huge Business Impact in 2019

Overcoming RPA’s Critical Challenge

Planning & Implementation for RPA in a Small Business

Responsible RPA Implementation in the Age of COVID-19

3 Innovative Ways to Lower Call Center Turnover Today

An Inside Look At Supporting Medical Devices- Interview With Marnie Barnhart

Busting Customer Service Myths: Tearing Down the Top Five

Could Customer Complaints be a Gift? MDM Complaint Management

How a Remote Workforce Can Curb Business Risk During a Crisis

How to Solve Common Customer Support Issues

Top Ways Bad Customer Service Can Ruin Your Brand's Reputation

What it Takes to Relieve the Consignment Inventory Management Headache

When Design Flaws Overshadow Production Excellence

Why You Need to Resolve These Common Customer Support Issues Today

Why Offshore Shouldn’t Mean Lower Quality

A Key to Effective Customer Service

Importance of Collections Agent Training

Communication, Collaboration, and Employee Engagement for a Remote Support Center Workforce

Solugenix: Making Everyday Business More Effective for 50 Years

Solugenix Supports Arizona’s Future STEM Workforce

Making an Impact on Arizona’s Future STEM Workforce

Ten Year Anniversary for Prominent Science Bowl Competition

Solugenix Launches ServiceNow Certified Recruiting App

The CSM Leaders at Knowledge17

Enriching the Customer Experience with ServiceNow CSM

Solugenix Named OC’s 11th Top Employment Agency

Industry Insiders Attend Knowledge18 ServiceNow Conference

Solugenix Expands Corporate Social Responsibility Initiatives with Community Service and Recycling Programs

Solugenix Sponsors Tech Talk at 2020 Phoenix CIO Executive Leadership Summit

Solugenix Announces Acquisition of SEI, LLC

Congratulations to the Top 3 Arizona Middle School Science Bowl Teams

Congratulations to the Arizona High School Science Bowl Winning Team

Supporting the Arizona Science Bowl for 16 Years

Congratulations to the 2023 Arizona High School Science Bowl Winning Teams

What’s New in the ServiceNow Healthcare and Life Sciences Workflow

How a Software Provider Reduced Call-Handling Time by 99%

Redefine the Patient Experience With ServiceNow's HCLS Workflow

Establishing Key Performance Indicators

ServiceNow Professionals: More Than a Certification

ServiceNow Talent Devoted to Lifelong Learning

What you need to know about proactive customer issue monitoring

Not Every IT Staffing Agency Can Meet the Needs of the “Gig” Economy

Realizing Improved Communication Benefits of ServiceNow Geneva

Need to Focus on Hiring? The Right ServiceNow Partner Can Help

Attract Top Talent for ServiceNow with These Proven Hiring Tips

The Future of Work with ServiceNow: What's on the Horizon for the Platform?

Knowledge 2023: A Recap of Exciting Insights and Future Trends

Tackling Employee Burnout and Retention with ServiceNow's Strategic Portfolio Management

Enhancing Store Support Through Targeted KPIs with the Power of the ServiceNow Platform: A Firsthand Look

Overlooked Ways to Maximize the Value of Your Spend on ServiceNow

Unlocking the Value of ServiceNow: Tips for Advanced Users

Maximize Your ServiceNow ROI: Tips for Existing Users

Considerations for Effective Developer Productivity Measurement

How Do You Manage Your Technical Debt?

The Three Foundational Blocks that Optimize Developer Performance

Re-Engineering Traditional Enterprise Software Implementations

Empowering Teams: Talent Solutions in the Age of Digital Transformation

How to Automate Your Invoice-to-PO Process (and Eliminate Errors)

How to Automate Your Project-Based Payroll Processing (and Save Tons of Time)

Reduce Errors (and Manual Effort) by Automating Your Data Validation

Using Automation for Self-Service Password Reset

Transforming Company Field Service into A Profit Center

MD&M West: A Needed Pit Stop in the Race to Regulatory Compliance

Demo: Automation Across Multiple Business Applications

Deep Dive: The Power of Robotic Process Automation for Finance & Accounting

Five Steps to Revolutionary Finance & Accounting with Robotic Process Automation

Robotic Process Automation in Supply Chain & Logistics: 6 Key Use Cases

Optimizing Supply Chain Processes with Robotic Process Automation (RPA)

The Future of Supply Chain Management with Robotic Process Automation

How RPA is Revolutionizing Supply Chain Management: Benefits & Best Practices

Discovering Hidden Gems of Robotic Process Automation in Supply Chain Management

Streamlining Operations with Robotic Process Automation (RPA): Empowering Supply Chain Leaders for Success

Revolutionizing HR Onboarding: Utilizing the Power of RPA & ChatGPT

Unleashing Innovation: How Citizen Developers Are Revolutionizing RPA in Today's Businesses

The Benefits and Limits of LLM and Prompt Engineering in Business Processes and Customer Service

Revolutionizing Efficiency: RPA's Role in Modern Business

Want to Captivate Your Customers? First, Integrate Your Data

Keep the Change: Quick Service Restaurant Trends with Real Staying Power

The Future is Now: How Retailers Can Adapt to Changing Consumer Behaviors

The Role of a True Strategic Technology Partner

The Benefits of Comprehensive Data Integration in Retail Environments

The Best Way to Outsource Your Retail Technology Support

How to Optimize Your Retail Technology Support

Service: The Key to Staying Competitive

10 Ways Outsourcing Your Technology Support Improves Revenues

The Power of Proactive Support for Improving Restaurant & Retail Customer Experience

Beyond the Buzz: How AI, Analytics are Bringing Digital Innovation to Restaurants & QSRs

Has Legacy Become Loss? Steps for Modernizing Your Retail Systems

Getting Started with Automation: What Retail Leaders Need to Know

The Benefits of Proactive Support for Multi-Unit Retailers

Exploring the Role of Data in the Changing Consumer Landscape

How to Improve POS Uptime & Take the Stress out of Incident Response

What's Next for AI in Retail?

Better Customer Engagement with AI Assistance

How to Use Data & Technology to Keep Your Customers Coming Back

Restaurant Tech Trends: What's on the Menu for 2021?

Three Retail Tech Trends to Watch in 2021 (and Beyond)

How AI Prediction Can Deliver Increased Value for Restaurants

Keys to Adapting Automation for Business Growth

4 Keys to Staying Diligent Against Retail Supply Chain Disruption

Tips for Planning & Implementing Process Automation

Solugenix Implementing ServiceNow Enterprise CSM For Help Desk Customers

How Multi-Unit Businesses Benefit from an Outsourced Help Desk

Four Tips for a Successful Retail Technology Support Partnership

Four Key Benefits of a Managed Service Provider For Multi-Unit Retailers

Offset Labor Challenges & Get More Upsells with Remote Order Taking

What Managed Service Providers Really Deliver

Why Managed Help Desk Services Benefit Multi-Unit Retailers

The Next Era of IT Support: Embracing Predictive Maintenance and Proactive Solutions

Can You Spot a Fake Candidate? Part 1

Three Competitive Advantages of Managed Help Desk for Multi-Unit Retailers

Transforming Customer Service in the Digital Age

How a Professional IT Staffing Partner Can Provide ServiceNow Consulting Experts

Can You Spot A Fake Candidate? – Part 2

Choosing the Right IT Staffing Partner

Transforming Support Centers with AI and Automation

Enhancing IT Support Efficiency Through Automation

Optimizing IT Service Management for the Digital Age

Advanced Applications of RPA: A New Era of Automation

Elevating Cybersecurity in a Digitally Transformed World

Mastering Digital Transformation: Practical Strategies and Overcoming Challenges

Harnessing AI and ML for Self-Healing Systems: A New Era of Reliability

Navigating the Realities and Myths of Scaling with Low Code

Beyond the Buzz: Harnessing the Power of Augmented Reality (AR) in Industrial Design and More

Account Managers vs. Relationship Managers, Part 2

Effective Customer Service will Boost Company Value

Account Managers vs. Relationship Managers, Part 1

Seeking the Right ServiceNow Developer

Ensuring Smooth ServiceNow Integration with a Professional IT Staffing Partner

The Role of the ServiceNow Administrator in the Creation/Maintenance of an Accurate CMDB

ITSM: The Catalyst to a Profitable Service-oriented Business

Quantifying the Benefits of ServiceNow

Finding Good ServiceNow Talent

Executive Summary: Where Can I Find Good ServiceNow Talent?

How ServiceNow Consulting Provides Focus to Platform Implementation

Maintenance in ServiceNow Is About More than Schedules

The ServiceNow Administrator and the Service Catalog

Does Your Organization Have What It Takes to Hire ServiceNow Staff?

Beyond ServiceNow Certifications for ServiceNow Talent

ServiceNow Customization: Creating the Look and Feel of the Employee Self-service Portal

The Importance of ServiceNow Developer Context/Syntax Understanding of ACL

ServiceNow ITSM Platform for Integrated Enterprise Business Process Transformation

The Right Way to Hire ServiceNow Staff

ServiceNow Migration: Data Conversion and Integration

ServiceNow Solutions for Planned Instance Upgrades

ServiceNow Staffing: Primary Skill Sets for Administrators, Developers, and Implementation Specialists

ServiceNow Support: Striking the ServiceNow Notification Balance

ServiceNow Talent: The Key to ServiceNow Integration

Finding Talent to Support ServiceNow and IT Service Management

Continual Learning Tools for the Proactive ServiceNow Developer

How a ServiceNow Consultant Can Improve your ServiceNow Platform

Overcome ServiceNow Staffing Challenges with a Clearly Defined Roadmap

What It Takes to Find Qualified ServiceNow Professionals

The Role of KPIs in Service Management

The Benefits of Intelligent Case Management

5 Top Customer Service Trends from Knowledge19

How Robotic Process Automation Lessens Remote Work Challenges

The Many Ways RPA Can Benefit Your Small Businesses

How to Manage a Remote Support Workforce

Top Compliance Matters New Medical Device Companies Should Know

Further Hazards Crossing the River of MDM Marketing Challenges

Crossing the River of MDM Marketing Challenges

It Takes More Than Star-Players to Win at Customer Service

How Employee Retention Matters

How to Implement a Managed Staffing Approach

Managed Staffing – Staffing a New Way

Everything you need to know about IT Virtual Administration

Find the Right Service Provider by Gaining “A Feel for the Floor”

For Professional Services, Head-Count Pricing Is Overrated

Organizations Face Tough Challenges for IT Staffing in 2016 and Beyond

The Only Way to Structure a Professional Service Firm

Is Mass Customization of Consulting Possible?

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