Strategic Leadership Blog

by Cacy Merrifield, Solutions Architect at Solugenix, on May 21, 2026 10:05:41 AM

Stop Vendor Ping-Pong Across POS, Payments, Fuel Systems, and Network Operations "It’s a network issue." "No, the payment system is timing out." "Actually, the problem is with the fuel controller …

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Topics:Multi-Unit RetailAgentic AI

by Chin Pyun, on May 8, 2026 9:41:33 AM

Imagine buying a high-performance sports car, taking it to the track, and realizing halfway through the first turn that nobody installed the seatbelts. That is exactly what is happening in …

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Topics:AITalent Solutions

by Stephen Booze, on Apr 29, 2026 12:19:43 PM

The convenience of having a hot meal delivered to your doorstep is something many people take for granted. A few taps, and twenty minutes later, dinner arrives. What is less …

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Topics:Executive Reports

by Cacy Merrifield, Solutions Architect at Solugenix, on Apr 1, 2026 1:47:43 PM

I was chatting with a Quick Service Restaurant (QSR) operations leader the other day, and she told me something that really stuck. "We want to innovate with AI," she said, …

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Topics:AIQSR Technology

by Cacy Merrifield, Solutions Architect at Solugenix, on Feb 26, 2026 3:32:26 PM

"It's a network issue." "No, the POS software is timing out." "Actually, the problem is with the digital ordering API." For IT leaders in the Quick Service Restaurant (QSR) industry, …

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Topics:QSR TechnologyAgentic AI

by Cacy Merrifield, Solutions Architect at Solugenix, on Feb 10, 2026 10:58:44 AM

I remember the first time I saw a self-service kiosk at a fast-food joint. I was a little skeptical. Would it get my "no pickles, extra onion" order right? Fast …

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