Strategic Leadership Blog

Imagine buying a high-performance sports car, taking it to the track, and realizing halfway through the first turn that nobody installed the seatbelts. That is exactly what is happening in …

The convenience of having a hot meal delivered to your doorstep is something many people take for granted. A few taps, and twenty minutes later, dinner arrives. What is less …

I was chatting with a Quick Service Restaurant (QSR) operations leader the other day, and she told me something that really stuck. "We want to innovate with AI," she said, …

"It's a network issue." "No, the POS software is timing out." "Actually, the problem is with the digital ordering API." For IT leaders in the Quick Service Restaurant (QSR) industry, …

I remember the first time I saw a self-service kiosk at a fast-food joint. I was a little skeptical. Would it get my "no pickles, extra onion" order right? Fast …

I know the sound of a lunch rush. I don’t mean the metrics on a dashboard or the ticket times flashing on a screen. I mean the physical reality of …