September 22, 2020
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RPA,
Robotic Process Automation,
Remote Work,
Digital Transformation,
process improvement
Responsible RPA Implementation in the Age of COVID-19
Although the ongoing pandemic has forever changed the way we work and do business, solutions like robotic process automation (RPA) can help businesses, operations, and people adjust more rapidly. The ...
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COVID-19 has forever altered everything about the way we do business. As organizations adjust to the new environment, automation is now playing a big part in how we move forward.
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As with any business dealing with remote workers, the success of a remote support center team is built on technology for communication, tracking and employee training/engagement. Thirty-six percent ...
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May 08, 2020
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Service Management,
ServiceNow,
Field Service,
customer service management,
Digital Transformation
Video Interview: Modernizing Field Service
The term Field Service refers to an agent visiting a customer's location to install, repair, or reconfigure a piece of equipment. It can also include delivery of services such as of a nurse or a ...
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