Strategic Leadership Blog / Digital Transformation

Say hello to the Healthcare and Life Sciences (HCLS) workflow, a new addition in ServiceNow’s Paris release. Most large organizations are already using ServiceNow to manage employee interactions, including IT, …

It’s no secret that extensive customer-service call times are costly for companies and frustrating for customers. A caller might interact with an automated voice menu just to be passed off …

When it comes to patient care, certain complaints arise all too often. Patients might spend too much time in the waiting room or feel like their time with the doctor …

Being short-staffed is a slippery slope. Most of us have been there – it starts with just one person putting in their two-week notice, then snowballs into two, three, four …

Knowledge 2023, the highly anticipated annual conference organized by ServiceNow, has come to a close, leaving attendees brimming with inspiration and knowledge. As the Solugenix Team returns home, catches up …

Navigating today's complex digital landscape is akin to setting sail in uncharted waters—each decision, each maneuver, holds untold promise or peril. I vividly recall a time when we at Solugenix …