Strategic Leadership Blog / Digital Transformation

Cybersecurity and digital transformation are no longer goals. They are the cost of doing business today. While a recent blog discussed some challenges of how your business can operate in …

Digital transformation is an imperative for business growth, competitiveness, agility, and survival. It is also a major risk without the right talent in place to make sure it delivers business …

Say hello to the Healthcare and Life Sciences (HCLS) workflow, a new addition in ServiceNow’s Paris release. Most large organizations are already using ServiceNow to manage employee interactions, including IT, …

It’s no secret that extensive customer-service call times are costly for companies and frustrating for customers. A caller might interact with an automated voice menu just to be passed off …

When it comes to patient care, certain complaints arise all too often. Patients might spend too much time in the waiting room or feel like their time with the doctor …

Being short-staffed is a slippery slope. Most of us have been there – it starts with just one person putting in their two-week notice, then snowballs into two, three, four …