Strategic Leadership Blog / Digital Transformation

It’s been over two decades since Watts S. Humphrey, the acknowledged “father of software quality,” said, “every business is a software business.” While that becomes truer every day, due in …

Low code development has become a dominating force in SMB and enterprise app development with 77% of organizations using it, according to leading low code platform developer Mendex. This has …

Cybersecurity and digital transformation are no longer goals. They are the cost of doing business today. While a recent blog discussed some challenges of how your business can operate in …

Digital transformation is an imperative for business growth, competitiveness, agility, and survival. It is also a major risk without the right talent in place to make sure it delivers business …

Say hello to the Healthcare and Life Sciences (HCLS) workflow, a new addition in ServiceNow’s Paris release. Most large organizations are already using ServiceNow to manage employee interactions, including IT, …

It’s no secret that extensive customer-service call times are costly for companies and frustrating for customers. A caller might interact with an automated voice menu just to be passed off …