Strategic Leadership Blog / Digital Transformation (2)

ServiceNow is a powerful platform that can streamline and automate many business processes. As an advanced user, you are already familiar with the basic functions of ServiceNow. But did you …

It’s been over two decades since Watts S. Humphrey, the acknowledged “father of software quality,” said, “every business is a software business.” While that becomes truer every day, due in …

Few things are as stressful and damaging for retailers as a point-of-sale (POS) system outage. Even minutes of downtime can lead to lost revenue and damaged reputations. As critical infrastructure, …

A quick search can put thousands of articles on digital transformation at our fingertip and hundreds with a subset focus on customer service. The problem is they are all too …

Cybersecurity and digital transformation are no longer goals. They are the cost of doing business today. While a recent blog discussed some challenges of how your business can operate in …

The term “digital transformation” has been with us for decades and still does a lot of heavy lifting while simultaneously being defined in nebulous ways. That’s because aspects like cloud, …