Stephen Booze

Stephen Booze is the VP of Digital Innovation for Solugenix where he supports the company’s mission of providing services, talent, expertise, and technology platforms that increase operational efficiency, performance, customer service and sales fulfillment.
Recent Posts
September 22, 2020
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RPA,
Robotic Process Automation,
Remote Work,
Digital Transformation,
process improvement
Responsible RPA Implementation in the Age of COVID-19
Although the ongoing pandemic has forever changed the way we work and do business, solutions like robotic process automation (RPA) can help businesses, operations, and people adjust more rapidly. The ...
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COVID-19 has forever altered everything about the way we do business. As organizations adjust to the new environment, automation is now playing a big part in how we move forward.
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Now that you understand the nature of RPA and how it works from our first two blogs in this three-part series, we can discuss the planning and implementation aspects for a small business. The first ...
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Most businesses have two major concerns about Robotic Process Automation (RPA). They think it’s difficult to understand, and difficult to implement. Both opinions are unfounded because of complex RPA ...
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In the digital age, small businesses are looking for ways to do more with less while competing with peers and enterprises. Robotics Process Automation (RPA) is providing an extra edge to reduce costs ...
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May 08, 2019
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Customer Experience,
medical device manufactures complaints,
MDM,
CSM,
Field Service,
FSM,
CX,
Profit Center,
FSE
The Role of Technology in Field Service Profit Center Transformation
It’s common for the customers of medical device manufacturers (MDM) to see field service engineers (FSE) and technicians as a trusted advisor. That’s because the very nature of their job is to solve ...
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