Stephen Booze

Stephen Booze

As VP of Global Capability & Brand at Solugenix, Stephen Booze leverages his 20 years of executive experience in technology enterprises, now focusing on next-gen technologies. His leadership is crucial in driving the expansion of Solugenix’s global business operations, including spearheading global expansion and incorporation efforts to align with the company’s digital transformation goals.

Recent Posts by Stephen Booze:

by Stephen Booze, on Mar 4, 2025 4:27:49 PM

It’s been over two decades since Watts S. Humphrey, the acknowledged “father of software quality,” said, “every business is a software business.” While that becomes truer every day, due in …

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Topics:Digital TransformationSoftware DevelopmentBusiness Technology

by Stephen Booze, on Feb 11, 2025 1:46:04 PM

Proactive and predictive IT support requires human-led, automation-powered solutions. This enables IT to improve downtime and user experience (UX). The challenge is finding the right real-world path to those goals …

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Topics:IT SupportRobotic Process Automation (RPA)Automation

by Stephen Booze, on Dec 20, 2024 10:23:59 AM

There’s no doubt that AI can be pivotal in support center experiences for customers and agents. Over two-thirds of customer experience (CX) organizations agree AI can make interactions more efficient …

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by Stephen Booze, on Oct 14, 2024 6:40:32 AM

AI is all over the news, and with it a growing sense of how it could change our world. Organizations are rushing to create new applications and revolutionize age-old processes …

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Topics:AIRPARobotic Process Automation

by Stephen Booze, on Oct 14, 2024 6:14:21 AM

Most businesses have two major concerns about Robotic Process Automation (RPA). They think it’s difficult to understand and difficult to implement. Both opinions are unfounded because of complex RPA explanations …

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Topics:RPARobotic Process AutomationRPA BotsSmall Businesses

by Stephen Booze, on Oct 14, 2024 6:03:03 AM

In our multichannel world of intense competition, the pressures on customer service excellence are immense. According to a recent Deloitte Global Contact Center Survey, 93% of organizations expect contact volume …

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Topics:Customer ServiceAIMachine LearningRPARobotic Process Automation

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