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Stephen Booze is the VP of Digital Innovation for Solugenix where he supports the company’s mission of providing services, talent, expertise, and technology platforms that increase operational efficiency, performance, customer service and sales fulfillment.
Recent Posts by Stephen Booze:
by Stephen Booze, on Oct 14, 2024 6:03:03 AM
In our multichannel world of intense competition, the pressures on customer service excellence are immense. According to a recent Deloitte Global Contact Center Survey, 93% of organizations expect contact volume …
Read Storyby Stephen Booze, on Oct 14, 2024 5:56:16 AM
Over the last 15 years, advances in Robotics Process Automation (RPA) have disrupted industries across the business spectrum, revolutionizing organizational processes in verticals from the financial to retail sectors. In …
Read Storyby Stephen Booze, on Oct 14, 2024 5:33:00 AM
It may seem like the value of Robotic Process Automation (RPA) goes way beyond hype with some sources quoting a potential return on investment of between 30% and 200% within …
Read Storyby Stephen Booze, on Oct 11, 2024 9:29:10 AM
Now that you understand the nature of RPA and how it works from our first two blogs in this three-part series, we can discuss the planning and implementation aspects for …
Read Storyby Stephen Booze, on Oct 11, 2024 7:10:29 AM
Although the ongoing pandemic has forever changed the way we work and do business, solutions such as robotic process automation (RPA) can help businesses, operations, and people adjust more rapidly …
Read Storyby Stephen Booze, on Oct 10, 2024 3:14:08 AM
We’ve all heard the customer service maxim that “complaints are a gift,” but that is a present that you want to receive as seldom as possible. It’s an unavoidable scenario …
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