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Stephen Booze is the VP of Digital Innovation for Solugenix where he supports the company’s mission of providing services, talent, expertise, and technology platforms that increase operational efficiency, performance, customer service and sales fulfillment.
Recent Posts by Stephen Booze:
by Stephen Booze, on Dec 20, 2024 10:23:59 AM
There’s no doubt that AI can be pivotal in support center experiences for customers and agents. Over two-thirds of customer experience (CX) organizations agree AI can make interactions more efficient …
Read Storyby Stephen Booze, on Oct 14, 2024 6:40:32 AM
AI is all over the news, and with it a growing sense of how it could change our world. Organizations are rushing to create new applications and revolutionize age-old processes …
Read Storyby Stephen Booze, on Oct 14, 2024 6:14:21 AM
Most businesses have two major concerns about Robotic Process Automation (RPA). They think it’s difficult to understand and difficult to implement. Both opinions are unfounded because of complex RPA explanations …
Read Storyby Stephen Booze, on Oct 14, 2024 6:03:03 AM
In our multichannel world of intense competition, the pressures on customer service excellence are immense. According to a recent Deloitte Global Contact Center Survey, 93% of organizations expect contact volume …
Read Storyby Stephen Booze, on Oct 14, 2024 5:56:16 AM
Over the last 15 years, advances in Robotics Process Automation (RPA) have disrupted industries across the business spectrum, revolutionizing organizational processes in verticals from the financial to retail sectors. In …
Read Storyby Stephen Booze, on Oct 14, 2024 5:33:00 AM
It may seem like the value of Robotic Process Automation (RPA) goes way beyond hype with some sources quoting a potential return on investment of between 30% and 200% within …
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