Strategic Leadership Blog / AI

AI is all over the news, and with it a growing sense of how it could change our world. Organizations are rushing to create new applications and revolutionize age-old processes …

In our multichannel world of intense competition, the pressures on customer service excellence are immense. According to a recent Deloitte Global Contact Center Survey, 93% of organizations expect contact volume …

Large language models (LLM) and prompt engineering have finally taken the AI center stage as the nexus point of human-machine interaction and business process with ChatGPT as the most famous …

In the past, technology simply helped retailers do what they've always done, only better, faster and more effectively. Now, retailers are embedding tech into every step along the supply chain …

We've all heard that AI is "the next big thing" to simplify and improve everything from traveling the world to buying dog food. It's not just big tech brands pushing …

Some retailers have been utilizing artificial intelligence (AI) for a while now, while others are merely dabbling in it. Sure, AI is much louder and more evident in the mainstream …