Cacy Merrifield

"It's a network issue." "No, the POS software is timing out." "Actually, the problem is with the digital ordering API." For IT leaders in the Quick Service Restaurant (QSR) industry, …

I remember the first time I saw a self-service kiosk at a fast-food joint. I was a little skeptical. Would it get my "no pickles, extra onion" order right? Fast …

I know the sound of a lunch rush. I don’t mean the metrics on a dashboard or the ticket times flashing on a screen. I mean the physical reality of …