Strategic Leadership Blog / IT Support

Maximizing IT return on investment (ROI) requires identifying current and potential future business and operations processes. While the goal is to optimize costs without jeopardizing innovation and growth drivers, this …

Business leaders love the idea of automation for increased efficiency and cost reduction in IT support processes. It’s the IT team that must make it work. But leveraging RPA and …

Proactive and predictive IT support requires human-led, automation-powered solutions. This enables IT to improve downtime and user experience (UX). The challenge is finding the right real-world path to those goals …

Optimizing operations and services is always a moving target for IT service Management (ITSM) because of constant changes in: Hybrid remote, digital employee experience (DEX), and customer experience demands Technology …