Strategic Leadership Blog / IT Support

As an Elite ServiceNow™️ Partner, Solugenix was an early adopter of the CSM platform. Now, the trend of innovating on behalf of our customers continues, as we are among the …

Proactive and predictive IT support requires human-led, automation-powered solutions. This enables IT to improve downtime and user experience (UX). The challenge is finding the right real-world path to those goals …

Business leaders love the idea of automation for increased efficiency and cost reduction in IT support processes. It’s the IT team that must make it work. But leveraging RPA and …

Optimizing operations and services is always a moving target for IT service Management (ITSM) because of constant changes in: Hybrid remote, digital employee experience (DEX), and customer experience demands Technology …

When it comes to ServiceNow support, administrators must constantly straddle the line of keeping users informed of changes with not overwhelming them needlessly with notifications, which can lead to ignoring …