Strategic Leadership Blog

When considering a business services company for, say, customer service support, there are metrics galore to study before making your decision. With so much data available to guide the decision …

Traditionally, professional services were priced the same way as most business operations — the bigger the project, the bigger the head count. Under this model, labor was seen primarily as …

Have you ever read something that changed your thinking, really changed it? I’m not talking about merely sharing a different point of view or even teaching you something new. I’m …

Ever wonder how a Starbuck’s Latte tastes the same whether you buy it in Boston or Beijing? Or how Kentucky Fried Chicken can be just as “finger lickin’ good” in …