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by Stephen Booze, on Oct 14, 2024 6:03:03 AM

In our multichannel world of intense competition, the pressures on customer service excellence are immense. According to a recent Deloitte Global Contact Center Survey, 93% of organizations expect contact volume …

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Topics:Customer ServiceAIMachine LearningRPARobotic Process Automation

by Stephen Booze, on Oct 14, 2024 5:56:16 AM

Over the last 15 years, advances in Robotics Process Automation (RPA) have disrupted industries across the business spectrum, revolutionizing organizational processes in verticals from the financial to retail sectors. In …

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Topics:Business OperationsRPARobotic Process Automation

by Stephen Booze, on Oct 14, 2024 5:33:00 AM

It may seem like the value of Robotic Process Automation (RPA) goes way beyond hype with some sources quoting a potential return on investment of between 30% and 200% within …

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Topics:RPARobotic Process Automation

by Stephen Booze, on Oct 11, 2024 9:29:10 AM

Now that you understand the nature of RPA and how it works from our first two blogs in this three-part series, we can discuss the planning and implementation aspects for …

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Topics:RPARobotic Process AutomationSmall Businesses

by Stephen Booze, on Oct 11, 2024 7:10:29 AM

Although the ongoing pandemic has forever changed the way we work and do business, solutions such as robotic process automation (RPA) can help businesses, operations, and people adjust more rapidly …

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Topics:Robotic Process AutomationCOVID-19

by Solugenix, on Oct 10, 2024 3:49:45 AM

It’s no secret that contact center turnover rates can be staggering. The most recent International Customer Management Institute survey pegs the average call center turnover rate at 33%, that figure …

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Topics:OperationsStaffingCall CentersCustomer ServiceEmployee RetentionCall Center Metrics

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