by Shashi Jasthi, on Jul 22, 2016 3:30:00 PM

When considering a business services company for, say, customer service support, there are metrics galore to study before making your decision. With so much data available to guide the decision …

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Topics:ITVendor ManagementSupport Centers

by Shashi Jasthi, on Jun 29, 2016 3:44:20 PM

Traditionally, professional services were priced the same way as most business operations — the bigger the project, the bigger the head count. Under this model, labor was seen primarily as …

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Topics:ITOperationsPricing ModelsProfessional ServicesStaffing

by Shashi Jasthi, on May 18, 2016 1:45:23 PM

Have you ever read something that changed your thinking, really changed it? I’m not talking about merely sharing a different point of view or even teaching you something new. I’m …

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Topics:David MaisterOrganizationProfessional ServicesRoadmap

by Shashi Jasthi, on Apr 29, 2016 3:09:05 PM

Ever wonder how a Starbuck’s Latte tastes the same whether you buy it in Boston or Beijing? Or how Kentucky Fried Chicken can be just as “finger lickin’ good” in …

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Topics:ConsultingOperationsOrganizationProfessional ServicesStability

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