Strategic Leadership Blog

Transforming Quality Assurance into a Strategic Lever for Growth For health plans, quality assurance isn’t just about defect detection—it’s a crucial driver of compliance, product speed, and member satisfaction. Manual …

Business leaders love the idea of automation for increased efficiency and cost reduction in IT support processes. It’s the IT team that must make it work. But leveraging RPA and …

What if your software could set its own goals and carry them out without waiting for human input? Agentic AI’s ability to self-direct basically means it doesn’t require step-by-step instructions …

Digital transformation is an imperative for business growth, competitiveness, agility, and survival. It is also a major risk without the right talent in place to make sure it delivers business …

The shifting economic landscape has placed a spotlight on the need for digital transformation to deliver not only greater efficiency and resilience but also an elevated customer experience. However, organizations …

In a previous article, we discussed The Role of KPIs in the success of ITIL applications and service management. Now that we have identified the importance of KPIs, we’ll now …