The term Field Service refers to an agent visiting a customer's location to install, repair, or reconfigure a piece of equipment. It can also include delivery of services such as of a nurse or a ...
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In a previous article, we discussed The Role of KPIs in the success of ITIL applications and service management. Now that we have identified the importance of KPIs, we’ll now go into further detail ...
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Whether you are in Customer Service or IT/Technical Support, case management is central to what your teams do every day. It is the key behind how efficiently your team runs. Sometimes, it is the ...
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Information Technology Infrastructure Library (ITIL) provides a set of best practices, guidance and a framework for Service Management processes. ITIL is a globally recognized framework that IT ...
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One of the most important things for CIOs and IT managers to accomplish is finding qualified IT personnel to support ServiceNow and IT Service Management. The wrong fit in terms of ServiceNow talent ...
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