Strategic Leadership Blog

Low code development has become a dominating force in SMB and enterprise app development with 77% of organizations using it, according to leading low code platform developer Mendex. This has …

Proactive and predictive IT support requires human-led, automation-powered solutions. This enables IT to improve downtime and user experience (UX). The challenge is finding the right real-world path to those goals …

Cybersecurity and digital transformation are no longer goals. They are the cost of doing business today. While a recent blog discussed some challenges of how your business can operate in …

There’s no doubt that AI can be pivotal in support center experiences for customers and agents. Over two-thirds of customer experience (CX) organizations agree AI can make interactions more efficient …

Today’s business requirements are dynamic, which means that ServiceNow solutions must be capable of responding to those changes. Organizations have to keep in mind that, while the ServiceNow platform is …

AI is all over the news, and with it a growing sense of how it could change our world. Organizations are rushing to create new applications and revolutionize age-old processes …