Strategic Leadership Blog

It may seem like the value of Robotic Process Automation (RPA) goes way beyond hype with some sources quoting a potential return on investment of between 30% and 200% within …

Now that you understand the nature of RPA and how it works from our first two blogs in this three-part series, we can discuss the planning and implementation aspects for …

Although the ongoing pandemic has forever changed the way we work and do business, solutions such as robotic process automation (RPA) can help businesses, operations, and people adjust more rapidly …

It’s no secret that contact center turnover rates can be staggering. The most recent International Customer Management Institute survey pegs the average call center turnover rate at 33%, that figure …

In this recorded conversation, Marnie Barnhart, Associate Director of OTC Operations at Solugenix, provides an inside look into customer support and the special agent equipping required for the medical device …

Greek myths have stood the test of time by teaching us a lot, so they have their place. But myths in customer service? Not so much. If you’re building your …