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by Stephen Booze, on Oct 11, 2024 7:10:29 AM

Although the ongoing pandemic has forever changed the way we work and do business, solutions such as robotic process automation (RPA) can help businesses, operations, and people adjust more rapidly …

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Topics:Robotic Process AutomationCOVID-19

by Solugenix, on Oct 10, 2024 3:49:45 AM

It’s no secret that contact center turnover rates can be staggering. The most recent International Customer Management Institute survey pegs the average call center turnover rate at 33%, that figure …

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Topics:OperationsStaffingCall CentersCustomer ServiceEmployee RetentionCall Center Metrics

by Solugenix, on Oct 10, 2024 3:44:33 AM

In this recorded conversation, Marnie Barnhart, Associate Director of OTC Operations at Solugenix, provides an inside look into customer support and the special agent equipping required for the medical device …

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Topics:MDMOTCOrder to CashMedical Device Manufacturers

by Solugenix, on Oct 10, 2024 3:36:46 AM

Greek myths have stood the test of time by teaching us a lot, so they have their place. But myths in customer service? Not so much. If you’re building your …

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Topics:Customer ServiceCustomer ExperienceCustomer SupportGreek Myths

by Stephen Booze, on Oct 10, 2024 3:14:08 AM

We’ve all heard the customer service maxim that “complaints are a gift,” but that is a present that you want to receive as seldom as possible. It’s an unavoidable scenario …

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Topics:Customer ExperienceCustomer SupportMedical Device Manufacturer ComplaintsMDMFDA

by Solugenix, on Oct 10, 2024 2:53:33 AM

As the news reports about the Corona virus are spreading, the concern for how it will impact business grows. Many enterprises around the world are perplexed over how the Corona …

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Topics:COVID-19Remote WorkBusiness Continuity

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