Strategic Leadership Blog

We’ve all heard the customer service maxim that “complaints are a gift,” but that is a present that you want to receive as seldom as possible. It’s an unavoidable scenario …

As the news reports about the Corona virus are spreading, the concern for how it will impact business grows. Many enterprises around the world are perplexed over how the Corona …

With many things in business, it’s often easier to identify customer support issues than to solve those issues. Our article titled “Why You Need to Resolve These Common Customer Support …

When companies allow customer service to deteriorate, it will negatively affect brand identity in numerous ways. The effect of customer and business opportunity losses from poor customer service are only …

If you’ve been a finance, inventory AR, or sales manager for any length of time, you already know there aren’t any quick fixes to managing trunk stock and consignment inventory …

When design flaws in customer service exist, they do damage to customer service, the customer experience, your brand and the bottom line. That damage usually starts with IVR system design …