Featured Offer: AI Accelerators
Industry-optimized AI tools designed to solve your toughest challenges in weeks, not months.
Industry-optimized AI tools designed to solve your toughest challenges in weeks, not months.
by Stephen Booze, on Dec 20, 2024 10:23:59 AM
There’s no doubt that AI can be pivotal in support center experiences for customers and agents. Over two-thirds of customer experience (CX) organizations agree AI can make interactions more efficient …
Read Storyby Stephen Booze, on Oct 14, 2024 6:40:32 AM
AI is all over the news, and with it a growing sense of how it could change our world. Organizations are rushing to create new applications and revolutionize age-old processes …
Read Storyby Stephen Booze, on Oct 14, 2024 6:14:21 AM
Most businesses have two major concerns about Robotic Process Automation (RPA). They think it’s difficult to understand and difficult to implement. Both opinions are unfounded because of complex RPA explanations …
Read Storyby Stephen Booze, on Oct 14, 2024 6:03:03 AM
In our multichannel world of intense competition, the pressures on customer service excellence are immense. According to a recent Deloitte Global Contact Center Survey, 93% of organizations expect contact volume …
Read Storyby Stephen Booze, on Oct 14, 2024 5:56:16 AM
Over the last 15 years, advances in Robotics Process Automation (RPA) have disrupted industries across the business spectrum, revolutionizing organizational processes in verticals from the financial to retail sectors. In …
Read Storyby Stephen Booze, on Oct 14, 2024 5:33:00 AM
It may seem like the value of Robotic Process Automation (RPA) goes way beyond hype with some sources quoting a potential return on investment of between 30% and 200% within …
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