Strategic Leadership Blog / Customer Satisfaction

Sustainable growth cannot be achieved from a foundation built on eroding customer satisfaction. Today, we know that the call center is the key element to a company culture that focuses …

Taking a proactive approach to customer service issues is not just smart, it can greatly improve the profitability of a company. Proactivity comes when there is an initiative taken by …

According to “Research Links Customer Satisfaction to Stock Returns,” a report from the CFI Group, “Customer satisfaction is directly linked to stock market performance. Companies with high scores on the …