AI is all over the news, and with it a growing sense of how it could change our world. Organizations are rushing to create new applications and revolutionize age-old processes. A recent Economist ...
Read More
Sustainable growth cannot be achieved from a foundation built on eroding customer satisfaction. Today, we know that the call center is the key element to a company culture that focuses on the ...
Read More
It’s no secret that contact center turnover rates can be staggering. The most recent International Customer Management Institute survey pegs the average call center turnover rate at 33%, that figure ...
Read More
According to “Research Links Customer Satisfaction to Stock Returns,” a report from the CFI Group, “Customer satisfaction is directly linked to stock market performance. Companies with high scores on ...
Read More
