Shashi Jasthi

Shashi Jasthi

Shashi Jasthi is the President and CEO of Solugenix. He is responsible for driving client and partner value through innovative technology and business solutions. Shashi has over 20 years of experience managing Information Technology and Consulting organizations. Shashi holds an MBA from the University of Chicago Booth School of Business, an MS in Computer Science from Northwestern University in Evanston, IL and a Bachelor of Technology degree in Electronics Engineering from the Indian Institute of Technology in Chennai, India. Shashi lives in Scottsdale, AZ with his wife and two children. Shashi’s claim to fame? He can sing some oldies on an acoustic guitar that can clear a large public park in under 2 minutes.

Recent Posts by Shashi Jasthi:

by Shashi Jasthi, on Oct 31, 2016 3:42:09 PM

According to “Research Links Customer Satisfaction to Stock Returns,” a report from the CFI Group, “Customer satisfaction is directly linked to stock market performance. Companies with high scores on the …

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Topics:Customer SatisfactionCustomer LoyaltyCustomer ServiceGrowth

by Shashi Jasthi, on Sep 28, 2016 11:23:31 AM

As we learned in the previous post, Relationship Managers focus on creating additional value for the client company that has nothing to do with sales which is the main function …

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Topics:ITVendor ManagementRelationship ManagersAccount Managers

by Shashi Jasthi, on Sep 14, 2016 5:08:00 AM

It’s important to differentiate whether your IT vendor has assigned an Account Manager to oversee activities on your behalf, or a Relationship Manager. This may at first sound like only …

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Topics:ITVendor ManagementRelationship ManagersAccount Managers

by Shashi Jasthi, on Jul 22, 2016 3:30:00 PM

When considering a business services company for, say, customer service support, there are metrics galore to study before making your decision. With so much data available to guide the decision …

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Topics:ITVendor ManagementSupport Centers

by Shashi Jasthi, on Jun 29, 2016 3:44:20 PM

Traditionally, professional services were priced the same way as most business operations — the bigger the project, the bigger the head count. Under this model, labor was seen primarily as …

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Topics:ITOperationsPricing ModelsProfessional ServicesStaffing

by Shashi Jasthi, on May 18, 2016 1:45:23 PM

Have you ever read something that changed your thinking, really changed it? I’m not talking about merely sharing a different point of view or even teaching you something new. I’m …

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Topics:David MaisterOrganizationProfessional ServicesRoadmap

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