Blog | Shashi Jasthi

Shashi Jasthi

Shashi Jasthi is the President and CEO of Solugenix. He is responsible for driving client and partner value through innovative technology and business solutions. Shashi has over 20 years of experience managing Information Technology and Consulting organizations. Shashi holds an MBA from the University of Chicago Booth School of Business, an MS in Computer Science from Northwestern University in Evanston, IL and a Bachelor of Technology degree in Electronics Engineering from the Indian Institute of Technology in Chennai, India. Shashi lives in Scottsdale, AZ with his wife and two children. Shashi’s claim to fame? He can sing some oldies on an acoustic guitar that can clear a large public park in under 2 minutes.

Recent Posts

November 01, 2018 / Customer Experience, contact center, agent performance, customer support, customer journey, design

When Design Flaws Overshadow Production Excellence

When design flaws in customer service exist, they do damage to customer service, the customer experience, your brand and the bottom line. That damage usually starts with IVR system design that ...

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August 10, 2018 / Call Centers, customer service, customer support, brand, Center of Excellence, COE

It Takes More Than Star-Players to Win at Customer Service

Organizations faced with running high-performing customer support centers often have one main objective…to find the best talent available to serve and retain their customers. In today’s transient ...

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December 21, 2016 / IT, Support Centers,, Call Centers

A Key to Effective Customer Service

As discussed in a previous post, effective customer service can boost your company’s value, provided – and this is an important qualification – that your customers’ loyalty comes as a result of ...

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October 31, 2016 / customer satisfaction, customer loyalty, customer service, growth

Effective Customer Service will Boost Company Value

According to “Research Links Customer Satisfaction to Stock Returns,” a report from the CFI Group, “Customer satisfaction is directly linked to stock market performance. Companies with high scores on ...

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September 28, 2016 / IT, Vendor Management, Relationship Managers, Account Managers

Account Managers vs. Relationship Managers, Part 2

As we learned in the previous post, Relationship Managers focus on creating additional value for the client company that has nothing to do with sales which is the main function of an account manager. ...

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September 14, 2016 / IT, Vendor Management, Relationship Managers, Account Managers

Account Managers vs. Relationship Managers, Part 1

It’s important to differentiate whether your IT vendor has assigned an Account Manager to oversee activities on your behalf, or a Relationship Manager. This may at first sound like only an exercise ...

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