Shashi Jasthi
Recent Posts
Over the last few weeks, many of our clients have moved from a work at office arrangement to work at home model due to the COVID-19 related developments. Because we’ve had almost 20 years experience ...
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When design flaws in customer service exist, they do damage to customer service, the customer experience, your brand and the bottom line. That damage usually starts with IVR system design that ...
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Organizations faced with running high-performing customer support centers often have one main objective…to find the best talent available to serve and retain their customers. In today’s transient ...
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As discussed in a previous post, effective customer service can boost your company’s value, provided – and this is an important qualification – that your customers’ loyalty comes as a result of ...
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According to “Research Links Customer Satisfaction to Stock Returns,” a report from the CFI Group, “Customer satisfaction is directly linked to stock market performance. Companies with high scores on ...
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As we learned in the previous post, Relationship Managers focus on creating additional value for the client company that has nothing to do with sales which is the main function of an account manager. ...
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