by Shashi Jasthi, on Sep 28, 2016 11:23:31 AM

As we learned in the previous post, Relationship Managers focus on creating additional value for the client company that has nothing to do with sales which is the main function …

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Topics:ITVendor ManagementRelationship ManagersAccount Managers

by Shashi Jasthi, on Sep 14, 2016 5:08:00 AM

It’s important to differentiate whether your IT vendor has assigned an Account Manager to oversee activities on your behalf, or a Relationship Manager. This may at first sound like only …

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Topics:ITVendor ManagementRelationship ManagersAccount Managers

by Shashi Jasthi, on Jul 22, 2016 3:30:00 PM

When considering a business services company for, say, customer service support, there are metrics galore to study before making your decision. With so much data available to guide the decision …

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Topics:ITVendor ManagementSupport Centers

by Shashi Jasthi, on Jun 29, 2016 3:44:20 PM

Traditionally, professional services were priced the same way as most business operations — the bigger the project, the bigger the head count. Under this model, labor was seen primarily as …

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Topics:ITOperationsPricing ModelsProfessional ServicesStaffing

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