Strategic Leadership Blog / IT

As discussed in a previous post, effective customer service can boost your company’s value, provided that – and this is an important qualification – your customers’ loyalty comes as a …

In the era of the digital and service-oriented business, organizations are dealing with rapid changes in technology to accommodate ever-more critical business processes that must be agile and responsive. As …

For applicants with little or no experience, some unscrupulous recruiters falsify resumes in order to place them, though they may not remain in the position for an extended period. For …

As we learned in the previous post, Relationship Managers focus on creating additional value for the client company that has nothing to do with sales which is the main function …

It’s important to differentiate whether your IT vendor has assigned an Account Manager to oversee activities on your behalf, or a Relationship Manager. This may at first sound like only …

What is a Virtual Admin? With the growing transition of IT systems to the cloud, the IT Virtual Administration (IVA) model has become more prevalent and efficient for many organizations …