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Infrastructure & Technical Requirements for Managing a Remote Support Center Workforce

Just as with any business dealing with remote workers, the success of a remote support center team is built on technology for communication, tracking and employee training/engagement. Thirty-six ...
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Communication, Collaboration, and Employee Engagement for a Remote Support Center Workforce

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Video Interview: Modernizing Field Service

The term Field Service refers to an agent visiting a customer's location to install, repair, or reconfigure a piece of equipment. It can also include delivery of services such as of a nurse or a ...
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How to Manage a Remote Support Workforce

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How a Remote Workforce Can Curb Business Risk During a Crisis

As the news reports about the Corona virus are spreading, the concern for how it will impact business grows. Many enterprises around the world are perplexed over how the Corona virus (COVID-19) ...
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An Inside Look At Supporting Medical Devices- Interview With Marnie Barnhart

In this recorded conversation, Marnie Barnhart, Associate Director of OTC Operations at Solugenix, provides an inside look into customer support and the special agent equipping required for the ...
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