It’s no secret that contact center turnover rates can be staggering. The most recent International Customer Management Institute survey pegs the average call center turnover rate at 33%, that figure ...
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Traditionally, professional services were priced the same way as most business operations– the bigger the project, the bigger the head count. Under this model, labor was seen primarily as the cost of ...
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Ever wonder how a Starbuck’s Latte tastes the same whether you buy it in Boston or Beijing? Or how Kentucky Fried Chicken can be just as “finger lickin’ good” in Kansas City as in Karachi? Process ...
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