It’s no secret that contact center turnover rates can be staggering. The most recent International Customer Management Institute survey pegs the average call center turnover rate at 33%, that figure ...
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As more organizations take advantage of ServiceNow to change processes outside of traditional IT areas such as HR, Customer Service, Marketing and Finance, the search for the right ServiceNow ...
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As we noted in the previous post, that while having a qualified, engaged and productive workforce is critical to the success of any business, recent changes in the employment marketplace have ...
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In the era of the digital and service-oriented business, organizations are dealing with rapid changes in technology to accommodate ever-more critical business processes that must be agile and ...
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Traditionally, professional services were priced the same way as most business operations– the bigger the project, the bigger the head count. Under this model, labor was seen primarily as the cost of ...
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