Strategic Leadership Blog / Staffing

In the era of the digital and service-oriented business, organizations are dealing with rapid changes in technology to accommodate ever-more critical business processes that must be agile and responsive. As …

It’s no secret that contact center turnover rates can be staggering. The most recent International Customer Management Institute survey pegs the average call center turnover rate at 33%, that figure …

As we saw in our last blog post on How to Spot a Fake Candidate, gaming the recruitment process often begins with a falsified resume, tailored to the specific position …

As we noted in the previous post, that while having a qualified, engaged and productive workforce is critical to the success of any business, recent changes in the employment marketplace …

Traditionally, professional services were priced the same way as most business operations — the bigger the project, the bigger the head count. Under this model, labor was seen primarily as …