November 01, 2018
/
Customer Experience,
contact center,
agent performance,
customer support,
customer journey,
design
When Design Flaws Overshadow Production Excellence
When design flaws in customer service exist, they do damage to customer service, the customer experience, your brand and the bottom line. That damage usually starts with IVR system design that ...
Read More
With many things in business, it’s often easier to identify customer support issues than to solve those issues. Our article titled “Why You Need to Resolve These Common Customer Support Issues ...
Read More
April 06, 2018
/
Call Centers,
customer satisfaction,
customer loyalty,
customer service,
employee retention,
contact center
Why You Need to Resolve These Common Customer Support Issues Today
Sustainable growth cannot be achieved from a foundation built on eroding customer satisfaction. Today, we know that the call center is the key element to a company culture that focuses on the ...
Read More
Say something about this...
Share you thoughts or comments here!