Strategic Leadership Blog

The shifting economic landscape has placed a spotlight on the need for digital transformation to deliver not only greater efficiency and resilience but also an elevated customer experience. However, organizations …

In a previous article, we discussed The Role of KPIs in the success of ITIL applications and service management. Now that we have identified the importance of KPIs, we’ll now …

Digital transformation is an imperative for business growth, competitiveness, agility, and survival. It is also a major risk without the right talent in place to make sure it delivers business …

In the era of the digital and service-oriented business, organizations are dealing with rapid changes in technology to accommodate ever-more critical business processes that must be agile and responsive. As …

As a powerful platform that helps businesses streamline operations and boost productivity, ServiceNow is a valuable investment. But, as with any enterprise software, it can quickly eat into your budget …

Maximizing your return on investment (ROI) with ServiceNow is easier than you think. As a current user, you've already experienced the benefits of improved efficiency, productivity, and customer satisfaction. But …