Strategic Leadership Blog

What if your IT support team could resolve 80% of tickets without human intervention while simultaneously improving customer satisfaction scores? This isn't science fiction—it's the reality that agentic AI is …

Taking a proactive approach to customer service issues is not just smart, it can greatly improve the profitability of a company. Proactivity comes when there is an initiative taken by …

What if your software could set its own goals and carry them out without waiting for human input? Agentic AI’s ability to self-direct basically means it doesn’t require step-by-step instructions …

The quick-service restaurant (QSR) industry is entering a defining era in which agentic artificial intelligence (AI) is rapidly becoming a force for operational and experiential transformation. As consumer expectations evolve …

Maximizing IT return on investment (ROI) requires identifying current and potential future business and operations processes. While the goal is to optimize costs without jeopardizing innovation and growth drivers, this …

Agile technology support solutions and real-time data are the foundation of multi-unit retail operations in today’s economic and consumer landscape. The enormous challenge is developing a strategy compatible with each …