Enriching the Customer Experience with ServiceNow CSM

Solugenix Corporation, IT solutions provider and service management experts, announced today that SEI, LLC had chosen it as its partner for ServiceNow® Customer Service Management implementation.

SEI is a leading technology support provider with offices in Grand Forks, North Dakota, and Missoula, Montana. SEI provides customized support solutions to its customers using multichannel, multilingual, PCI-compliant systems. Their focus areas include retail technology support and customer care.

SEI is partnering with Solugenix for its implementation of ServiceNow’s Customer Service Management solution that will include a customer service portal, knowledge management, incident management solutions, and omnichannel customer support.

The SEI ServiceNow project will kick-off immediately with the support of the Solugenix implementation team. “Solugenix has taken the time to understand our business and our customers’ business, and worked with us to craft a customized solution specifically for the retail environment,” says Christine Antonelli, President at SEI, LLC.

“Solugenix is pleased to partner with SEI on their ServiceNow implementation. We are looking forward to leveraging our 48 years of experience in service management to deliver solutions that align with SEI’s growing customer base,” said Shashi Jasthi, President and CEO of Solugenix Corporation.

Customer service solutions will enable SEI to improve issue resolution times and enhance the customer experience. SEI’s decision to implement ServiceNow shows an unwavering commitment to customer satisfaction and service delivery excellence.

About Solugenix

Back when IBM and Burroughs were focused on selling hardware and throwing in software and services as an afterthought, Solugenix was the first company to specialize in software development and services. Since then, we've outlasted all of our competitors and have maintained a stable team for more than 50 years.

Now with more than 1,200 employees, we've expanded our core competencies to include: product development & management, help desks & support centers, ServiceNow^® implementations & support, professional staffing, and business process automation technologies, including RPA, AI and Machine Learning (ML).

Our corporate headquarters is in Brea, Calif.,  with additional offices around the globe. For more information, visit www.solugenix.com or call 866-749-7658.

About SEI, ITS

For more than 25 years, SEI LLC has delivered outstanding support services to many of the world’s leading brands. The company’s 24×7 network of U.S.-based agents provides single-point-of-contact issue resolution for mission-critical systems.

To learn more about how SEI, LLC can provide your business with high quality, custom technical support solutions, please visit http://www.seillc.com.