May 08, 2020
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Service Management,
ServiceNow,
Field Service,
customer service management,
Digital Transformation
Video Interview: Modernizing Field Service
The term Field Service refers to an agent visiting a customer's location to install, repair, or reconfigure a piece of equipment. It can also include delivery of services such as of a nurse or a ...
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May 08, 2019
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Customer Experience,
medical device manufactures complaints,
MDM,
CSM,
Field Service,
FSM,
CX,
Profit Center,
FSE
The Role of Technology in Field Service Profit Center Transformation
It’s common for the customers of medical device manufacturers (MDM) to see field service engineers (FSE) and technicians as a trusted advisor. That’s because the very nature of their job is to solve ...
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April 04, 2019
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Customer Experience,
medical device manufactures complaints,
MDM,
CSM,
Field Service,
FSM,
CX
Transforming Company Field Service into A Profit Center
Medical device manufactures and companies across all sectors are constantly looking for ways to transform their field service organization from a cost center to a profit center. The answer to this ...
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