May 08, 2019
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Customer Experience,
medical device manufactures complaints,
MDM,
CSM,
Field Service,
FSM,
CX,
Profit Center,
FSE
The Role of Technology in Field Service Profit Center Transformation
It’s common for the customers of medical device manufacturers (MDM) to see field service engineers (FSE) and technicians as a trusted advisor. That’s because the very nature of their job is to solve ...
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Solugenix Marketing Manager Crystal Kolosick recently sat down with Dr. Donna G. Hartzfeld, Ph.D. who is an FDA consultant with more than 20 years of experience. Dr. Hartzfeld Joined Crystal to ...
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April 04, 2019
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Customer Experience,
medical device manufactures complaints,
MDM,
CSM,
Field Service,
FSM,
CX
Transforming Company Field Service into A Profit Center
Medical device manufactures and companies across all sectors are constantly looking for ways to transform their field service organization from a cost center to a profit center. The answer to this ...
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November 16, 2018
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customer service,
Customer Experience,
customer support,
medical device manufactures complaints,
risk mitigation,
CFR 820.198,
CFR 803,
MDM,
complaints,
FDA,
CFR 820
Could Customer Complaints be a Gift? MDM Complaint Management
We’ve all heard the customer service maxim that “complaints are a gift,” but that is a present that you want to receive as seldom as possible. It’s an unavoidable scenario in the best of ...
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