IT Services & Solutions Blog

Solugenix Blog

The Role of Technology in Field Service Profit Center Transformation

It’s common for the customers of medical device manufacturers (MDM) to see field service engineers (FSE) and technicians as a trusted advisor. That’s because the very nature of their job is to solve ...
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Top Compliance Matters New Medical Device Companies Should Know

Solugenix Marketing Manager Crystal Kolosick recently sat down with Dr. Donna G. Hartzfeld, Ph.D. who is an FDA consultant with more than 20 years of experience. Dr. Hartzfeld Joined Crystal to ...
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Transforming Company Field Service into A Profit Center

Medical device manufactures and companies across all sectors are constantly looking for ways to transform their field service organization from a cost center to a profit center. The answer to this ...
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Further Hazards Crossing the River of MDM Marketing Challenges

By Kendall Mathews
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Crossing the River of MDM Marketing Challenges

By Kendall Mathews
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Could Customer Complaints be a Gift? MDM Complaint Management

We’ve all heard the customer service maxim that “complaints are a gift,” but that is a present that you want to receive as seldom as possible. It’s an unavoidable scenario in the best of ...
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