IT Services & Solutions Blog

What It Takes to Find Qualified ServiceNow Professionals

If your organization does not have ServiceNow experts on staff, it can be very difficult to validate the experience of potential ServiceNow talent.[...]

January 25, 2017

A Key to Effective Customer Service

As discussed in a previous post, effective customer service can boost your company’s value, provided – and this is an important qualification – that [...]

December 21, 2016

How Employee Retention Matters - Part 1

Engaging an IT provider or professional services provider is about more than pricing, capabilities, and shiny marketing assets. The experience and[...]

December 13, 2016

Can You Spot a Fake Candidate? Part 1

For applicants with little or no experience, some unscrupulous recruiters falsify resumes in order to place them, though they may not remain in the[...]

November 09, 2016

Effective Customer Service will Boost Company Value

According to “Research Links Customer Satisfaction to Stock Returns,” a report from the CFI Group, “Customer satisfaction is directly linked to stock[...]

October 31, 2016

Overcome ServiceNow Staffing Challenges with a Clearly Defined Roadmap

As more organizations take advantage of ServiceNow to change processes outside of traditional IT areas such as HR, Customer Service, Marketing and[...]

October 19, 2016

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