IT Services & Solutions Blog

Solugenix Blog

Could Customer Complaints be a Gift? MDM Complaint Management

We’ve all heard the customer service maxim that “complaints are a gift,” but that is a present that you want to receive as seldom as possible. It’s an unavoidable scenario in the best of ...
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When Design Flaws Overshadow Production Excellence

When design flaws in customer service exist, they do damage to customer service, the customer experience, your brand and the bottom line. That damage usually starts with IVR system design that ...
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Busting Customer Service Myths: Tearing Down the Top Five

Greek myths have stood the test of time by teaching us a lot, so they have their place. But myths in customer service? Not so much. If you’re building your business on customer service myths the ...
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It Takes More Than Star-Players to Win at Customer Service

Organizations faced with running high-performing customer support centers often have one main objective…to find the best talent available to serve and retain their customers. In today’s transient ...
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How to Solve Common Customer Support Issues

With many things in business, it’s often easier to identify customer support issues than to solve those issues. Our article titled “Why You Need to Resolve These Common Customer Support Issues ...
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Importance of Collections Agent Training

Although Accounts Receivable is foundational to the business cash flow and bottom line, it’s all too common for many organizations to rely on customer service agents for collections. The challenge in ...
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