IT Services & Solutions Blog

The Benefits of Intelligent Case Management

Whether you are in Customer Service or IT/Technical Support, case management is central to what your teams do every day. It is the key behind how[...]

May 17, 2017

What you need to know about proactive customer issue monitoring

Taking a proactive approach to customer service issues is not just smart, it can greatly improve the profitability of a company. Proactivity comes when[...]

April 26, 2017

The Role of KPIs in Service Management

Information Technology Infrastructure Library (ITIL) provides a set of best practices, guidance and a framework for Service Management processes. ITIL[...]

March 14, 2017

What It Takes to Find Qualified ServiceNow Professionals

If your organization does not have ServiceNow experts on staff, it can be very difficult to validate the experience of potential ServiceNow talent.[...]

January 25, 2017

A Key to Effective Customer Service

As discussed in a previous post, effective customer service can boost your company’s value, provided – and this is an important qualification – that [...]

December 21, 2016

How Employee Retention Matters - Part 1

Engaging an IT provider or professional services provider is about more than pricing, capabilities, and shiny marketing assets. The experience and[...]

December 13, 2016

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