IT Services & Solutions Blog

A Key to Effective Customer Service

As discussed in a previous post, effective customer service can boost your company’s value, provided – and this is an important qualification – that [...]

December 21, 2016

How Employee Retention Matters - Part 1

Engaging an IT provider or professional services provider is about more than pricing, capabilities, and shiny marketing assets. The experience and[...]

December 13, 2016

Can You Spot a Fake Candidate? Part 1

For applicants with little or no experience, some unscrupulous recruiters falsify resumes in order to place them, though they may not remain in the[...]

November 09, 2016

Effective Customer Service will Boost Company Value

According to “Research Links Customer Satisfaction to Stock Returns,” a report from the CFI Group, “Customer satisfaction is directly linked to stock[...]

October 31, 2016

Overcome ServiceNow Staffing Challenges with a Clearly Defined Roadmap

As more organizations take advantage of ServiceNow to change processes outside of traditional IT areas such as HR, Customer Service, Marketing and[...]

October 19, 2016

Managed Staffing Services – A New Paradigm – Part 2

As we noted in the first part of this post, that while having a qualified, engaged and productive workforce is critical to the success of any business,[...]

October 12, 2016

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