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Stephen Booze is the VP of Digital Innovation for Solugenix where he supports the company’s mission of providing services, talent, expertise, and technology platforms that increase operational efficiency, performance, customer service and sales fulfillment.
Recent Posts by Stephen Booze:
by Stephen Booze, on Aug 22, 2024 8:48:41 AM
Improving the efficiency, cost, and satisfaction structure for agents and customers has always been a difficult balancing act in support center evolution. Innovative trends like automation, AI/machine learning (ML), omnichannel …
Read Storyby Stephen Booze, on Aug 8, 2024 11:36:04 AM
Business leaders love the idea of automation for increased efficiency and cost reduction in IT support processes. It’s the IT team that must make it work. But leveraging RPA and …
Read Storyby Stephen Booze, on Jul 25, 2024 12:46:35 PM
Optimizing operations and services is always a moving target for IT service Management (ITSM) because of constant changes in: Hybrid remote, digital employee experience (DEX), and customer experience demands Technology …
Read Storyby Stephen Booze, on Jul 11, 2024 11:22:01 AM
Advanced applications of RPA have moved beyond targeted single process automation to an end-to-end business process management approach. This companywide approach takes a holistic view of how you apply and …
Read Storyby Stephen Booze, on Aug 3, 2021 10:30:00 AM
COVID-19 has forever altered everything about the way we do business. As organizations adjust to the new environment, automation is now playing a big part in how we move forward …
Read Storyby Stephen Booze, on Aug 2, 2021 1:46:00 PM
In the digital age, small businesses are looking for ways to do more with less while competing with peers and enterprises. Robotics Process Automation (RPA) is providing an extra edge …
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