Finding Talent to Support ServiceNow and IT Service Management

One of the most important things for CIOs and IT managers to accomplish is finding qualified IT personnel to support ServiceNow and IT service management. The wrong fit in terms of ServiceNow talent can have numerous process and business repercussions for the organization.

The Need for Tech Employees Continues

The pandemic has exploded the need for qualified high-tech workers. Not only are there too few qualified candidates, there are more roles than ever before that need these talented individuals. It's estimated that in 2020, technology leapt forward about a decade—because there was no other choice.

With 40% of companies adding new tech jobs during the pandemic, and 66% planning to add more this year, the demand is high for IT personnel. And ServiceNow professionals are definitely among the needed talent.

Finding the Right People to Support ServiceNow

The process of vetting talent in this new economy presents challenges. It goes far just verifying resume information. The internal process triangulates the efforts between:

• IT that needs the talent
• HR that must approve the talent
• The workforce that needs the understanding of ServiceNow context as well as syntax from the chosen talent

Consequently, it can be difficult at best to set up comprehensive interview processes with talent that can be located anywhere in the country. This process can be particularly flawed when it comes to IT talent, and when seeking personnel for support, ServiceNow vetting even more so.

More than Just IT, Specific Skills Are Needed

Organizations seeking ServiceNow professionals already understand that their legacy IT service management platform is inadequate. Without detailed knowledge of ServiceNow, HR can find it difficult to structure an effective vetting and onboarding process.

Those organizations that already have a well-running ServiceNow platform may be ahead of the curve. Their challenge when looking to expand their ServiceNow talent team is finding the right fit for the IT organization and the business overall.

Even more challenging is the possibility that they’ve lost a skilled professional who saw opportunities to make a much larger salary. This often puts time-constraint pressures on finding the replacement.

Most organizations will find themselves in a bidding war when they do find the best talent, and they may still find that the talent’s skills are not well rounded enough to make them a good fit for their needs. This is because even though ServiceNow is grounded in ITSM, not all ServiceNow talent has an excess of experience in ITSM and ITIL, which is what makes them such valuable assets.

Technical Skills + People Skills = Winning Combination

Even more importantly, the true value of those skills to your organization can be severely diminished if the talent lacks the communication and interpersonal skills to work closely across departments. All of these very specific, tangible skills are difficult for most recruiters to assess, and the task is nearly impossible for internal HR departments.

At Solugenix, our ability to find and vet talent to support ServiceNow is built on our foundation as service management pioneers and a staff comprised of real-world IT professionals. These attributes have enabled us to develop some of the most comprehensive recruitment, vetting, and training methodologies in the industry.

This search and vetting expertise is matched with our extensive and constantly growing database of IT professionals. That means that we send only the talent that best fits each client’s needs for them to choose from, so there’s no guesswork when it comes to fit. Our goal is to leverage our experience and reach to each client’s advantage.