Strategic Leadership Blog / Retail

PING! It’s your inbox. From the CEO! Requesting an analysis of the technology and support infrastructure?! Uh oh. Feel like you’d react the same way? You’re not alone. Out of …

If you think back to what feels like the distant past of 2018 and 2019, terms like "contactless delivery" and the prospect of systemic changes to the way people shop …

Vendors serving retailers and quick-service restaurants (QSRs) alike offer no shortage of technology solutions that promise to improve efficiency and save both time and money. However, their well-intentioned efforts can …

Effective customer service is a key differentiator that can boost your company’s value. It is a factor that can win customers’ loyalty, not because of low prices, but because of …

In today’s market, where 80% of customers say the experience a company provides is as important as its products and services, a support partner should do much more than simply …

There's a reason why retail IT professionals cringe when presented with the prospect of replacing a legacy system. For many retailers, updating core systems is akin to changing a tire …