IT Services & Solutions Blog

Solugenix Blog

How to Solve Common Customer Support Issues

With many things in business, it’s often easier to identify customer support issues than to solve those issues. Our article titled “Why You Need to Resolve These Common Customer Support Issues ...
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Importance of Collections Agent Training

Although Accounts Receivable is foundational to the business cash flow and bottom line, it’s all too common for many organizations to rely on customer service agents for collections. The challenge in ...
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10 Ways Outsourcing Your Contact Center Could Improve Outcomes

Today’s businesses are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. This challenge and a big picture answer were the focus of a recent ...
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