IT Services & Solutions Blog

Solugenix Blog

3 Ways Machine Learning Will be Game-Changing for Customer Support

AI is all over the news, and with it a growing sense of how it could change our world. Organizations are rushing to create new applications and revolutionize age-old processes. A recent Economist ...
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Why You Need to Resolve These Common Customer Support Issues Today

Sustainable growth cannot be achieved from a foundation built on eroding customer satisfaction. Today, we know that the call center is the key element to a company culture that focuses on the ...
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3 Innovative Ways to Lower Call Center Turnover Today

It’s no secret that contact center turnover rates can be staggering. The most recent International Customer Management Institute survey pegs the average call center turnover rate at 33%, that figure ...
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Effective Customer Service will Boost Company Value

According to “Research Links Customer Satisfaction to Stock Returns,” a report from the CFI Group, “Customer satisfaction is directly linked to stock market performance. Companies with high scores on ...
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