In this recorded conversation, Marnie Barnhart, Associate Director of OTC Operations at Solugenix, provides an inside look into customer support and the special agent equipping required for the ...
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May 08, 2019
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Customer Experience,
medical device manufactures complaints,
MDM,
CSM,
Field Service,
FSM,
CX,
Profit Center,
FSE
The Role of Technology in Field Service Profit Center Transformation
It’s common for the customers of medical device manufacturers (MDM) to see field service engineers (FSE) and technicians as a trusted advisor. That’s because the very nature of their job is to solve ...
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Solugenix Marketing Manager Crystal Kolosick recently sat down with Dr. Donna G. Hartzfeld, Ph.D. who is an FDA consultant with more than 20 years of experience. Dr. Hartzfeld Joined Crystal to ...
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April 04, 2019
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Customer Experience,
medical device manufactures complaints,
MDM,
CSM,
Field Service,
FSM,
CX
Transforming Company Field Service into A Profit Center
Medical device manufactures and companies across all sectors are constantly looking for ways to transform their field service organization from a cost center to a profit center. The answer to this ...
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In the race to bring quality devices to market, medical device manufacturers have the dual challenge of keeping pace with innovation and shifting regulatory compliance rules. The recent MD&M West ...
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