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Ramki Venkatraman

Ramki Venkatraman

With a background in math and statistics, Ramki Venkatraman “accidentally” ended up in the world of Information Technology over 20 years ago. At the time he was working for NEC Global and had a great opportunity to travel to Japan to work on application design and development, and the rest is history. In his current role at Solugenix as Vice President of Development Services,Ramki manages customer relationships and oversees implementation of large scale IT projects including application and product development.

Recent Posts by Ramki Venkatraman:

by Ramki Venkatraman, on Oct 4, 2024 2:58:29 AM

In a previous article, we discussed The Role of KPIs in the success of ITIL applications and service management. Now that we have identified the importance of KPIs, we’ll now …

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Topics:Service ManagementBusiness ManagementBusiness Operations

by Ramki Venkatraman, on Sep 30, 2024 6:28:19 AM

Taking a proactive approach to customer service issues is not just smart, it can greatly improve the profitability of a company. Proactivity comes when there is an initiative taken by …

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Topics:Customer SatisfactionCustomer ServiceCustomer Journey

by Ramki Venkatraman, on Sep 30, 2024 5:42:57 AM

In the era of the digital and service-oriented business, organizations are dealing with rapid changes in technology to accommodate ever-more critical business processes that must be agile and responsive. As …

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Topics:ITStaffing

by Ramki Venkatraman, on Sep 30, 2024 5:35:30 AM

Being short-staffed is a slippery slope. Most of us have been there – it starts with just one person putting in their two-week notice, then snowballs into two, three, four …

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Topics:ServiceNowHiringDigital Transformation

by Ramki Venkatraman, on Sep 30, 2024 5:00:33 AM

As a leading enterprise cloud platform, ServiceNow is in high demand by companies looking to streamline and automate their operations. However, the rapid growth and popularity of ServiceNow has also …

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Topics:IT StaffingService ManagementServiceNow

by Ramki Venkatraman, on Sep 30, 2024 3:20:58 AM

As an existing ServiceNow user, you are likely aware of the platform's many benefits, including its ability to streamline operations and boost efficiency. But as technology continues to evolve, it's …

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Topics:Service ManagementServiceNowBusiness Operations

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