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Ramki Venkatraman

Ramki Venkatraman

With a background in math and statistics, Ramki Venkatraman “accidentally” ended up in the world of Information Technology over 20 years ago. At the time he was working for NEC Global and had a great opportunity to travel to Japan to work on application design and development, and the rest is history. In his current role at Solugenix as Vice President of Development Services,Ramki manages customer relationships and oversees implementation of large scale IT projects including application and product development.

Recent Posts by Ramki Venkatraman:

by Ramki Venkatraman, on Aug 5, 2021 10:22:00 AM

Information Technology Infrastructure Library (ITIL) provides a set of best practices, guidance, and a framework for service management processes. ITIL is a globally recognized framework that IT organizations employ to …

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Topics:Service ManagementKPI measurementITIL

by Ramki Venkatraman, on Aug 5, 2021 10:13:00 AM

Whether you are in customer service or IT/technical support, case management is central to what your teams do every day. It is the key behind how efficiently your team runs …

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Topics:Case Management

by Ramki Venkatraman, on Aug 3, 2021 11:03:00 AM

If you had the pleasure of attending this year’s Knowledge show by ServiceNow, then you were likely inundated with a wealth of information, activities and all the networking opportunities the …

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Topics:ServiceNowCustomer ServiceKnowledgeConsumer Trends

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