Strategic Leadership Blog

In today’s market, where 80% of customers say the experience a company provides is as important as its products and services, a support partner should do much more than simply …

At the top of nearly every “trending topics” list for restaurants, and many other industries, is the shift toward embedding artificial intelligence (AI) and machine learning into marketing and customer …

There's a reason why retail IT professionals cringe when presented with the prospect of replacing a legacy system. For many retailers, updating core systems is akin to changing a tire …

Discover How Retail Leaders Are Using Automation Over the last 15 years, advances in Robotic Process Automation (RPA) have disrupted industries across the business spectrum, revolutionizing organizational processes in verticals …

In today's complex environment, the classic support model of "call-into-a-call-center" is ripe for disruption. To provide the great customer experience that nearly every brand seeks requires a support model that …

In the past, technology simply helped retailers do what they've always done, only better, faster and more effectively. Now, retailers are embedding tech into every step along the supply chain …