Strategic Leadership Blog

In a world where retailers and quick service restaurants are inundated with solutions designed to help them run their operations more effectively, it’s important to remember that not all offerings …

Effective customer service is a key differentiator that can boost your company’s value. It is a factor that can win customers’ loyalty, not because of low prices, but because of …

Today’s retailers are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. This challenge and a big picture answer were the focus of a recent …

In today’s market, where 80% of customers say the experience a company provides is as important as its products and services, a support partner should do much more than simply …

At the top of nearly every “trending topics” list for restaurants, and many other industries, is the shift toward embedding artificial intelligence (AI) and machine learning into marketing and customer …

There's a reason why retail IT professionals cringe when presented with the prospect of replacing a legacy system. For many retailers, updating core systems is akin to changing a tire …