Strategic Leadership Blog

Today’s retailers are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. As a result, retailers are keenly aware just how much is riding on …

For applicants with little or no experience, some unscrupulous recruiters falsify resumes in order to place them, though they may not remain in the position for an extended period. For …

For organizations reluctant to work with an external help desk provider, learning the many business benefits of managed help desk can be the turning point. Likewise, for multi-unit retailers looking …

A quick search can put thousands of articles on digital transformation at our fingertip and hundreds with a subset focus on customer service. The problem is they are all too …

As we saw in our last blog post on How to Spot a Fake Candidate, gaming the recruitment process often begins with a falsified resume, tailored to the specific position …

Choosing the right IT staffing partner and finding the best IT staffing partner should be two sides of the same coin for businesses. You want to find IT professionals that …