Strategic Leadership Blog

We live in a world where attention is an increasingly scarce resource. Modern life is so full of distractions that clear and thoughtful communication is a rarity. People only hear …

Vendors serving retailers and quick-service restaurants (QSRs) alike offer no shortage of technology solutions that promise to improve efficiency and save both time and money. However, their well-intentioned efforts can …

Ask any leader and you'll get the same answer: building internal teams that can scale, and scale well, is extremely difficult. When faced with building out these teams, many leaders …

In a world where retailers and quick service restaurants are inundated with solutions designed to help them run their operations more effectively, it’s important to remember that not all offerings …

Effective customer service is a key differentiator that can boost your company’s value. It is a factor that can win customers’ loyalty, not because of low prices, but because of …

Today’s retailers are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. This challenge and a big picture answer were the focus of a recent …