Strategic Leadership Blog

As we learned in the previous post, Relationship Managers focus on creating additional value for the client company that has nothing to do with sales which is the main function …

According to “Research Links Customer Satisfaction to Stock Returns,” a report from the CFI Group, “Customer satisfaction is directly linked to stock market performance. Companies with high scores on the …

It’s important to differentiate whether your IT vendor has assigned an Account Manager to oversee activities on your behalf, or a Relationship Manager. This may at first sound like only …

COVID-19 has forever altered everything about the way we do business. As organizations adjust to the new environment, automation is now playing a big part in how we move forward …

In the digital age, small businesses are looking for ways to do more with less while competing with peers and enterprises. Robotics Process Automation (RPA) is providing an extra edge …

In the U.S., 5 million employees (3.4% of the workforce) work from home at least half the week according to Global Workplace Analytics. At least, that was before COVID-19 hit …