Strategic Leadership Blog

Ask any leader and you'll get the same answer: building internal teams that can scale, and scale well, is extremely difficult. When faced with building out these teams, many leaders …

Today’s retailers are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. As a result, retailers are keenly aware just how much is riding on …

For applicants with little or no experience, some unscrupulous recruiters falsify resumes in order to place them, though they may not remain in the position for an extended period. For …

For organizations reluctant to work with an external help desk provider, learning the many business benefits of managed help desk can be the turning point. Likewise, for multi-unit retailers looking …

A quick search can put thousands of articles on digital transformation at our fingertip and hundreds with a subset focus on customer service. The problem is they are all too …

Going from theoretical transformation of business processes via the ServiceNow platform to a reality is no simple feat. There are few organizations that can accomplish this without the support of …