Strategic Leadership Blog

For applicants with little or no experience, some unscrupulous recruiters falsify resumes in order to place them, though they may not remain in the position for an extended period. For …

For organizations reluctant to work with an external help desk provider, learning the many business benefits of managed help desk can be the turning point. Likewise, for multi-unit retailers looking …

A quick search can put thousands of articles on digital transformation at our fingertip and hundreds with a subset focus on customer service. The problem is they are all too …

As we saw in our last blog post on How to Spot a Fake Candidate, gaming the recruitment process often begins with a falsified resume, tailored to the specific position …

Choosing the right IT staffing partner and finding the best IT staffing partner should be two sides of the same coin for businesses. You want to find IT professionals that …

Improving the efficiency, cost, and satisfaction structure for agents and customers has always been a difficult balancing act in support center evolution. Innovative trends like automation, AI/machine learning (ML), omnichannel …