Strategic Leadership Blog

As we saw in our last blog post on How to Spot a Fake Candidate, gaming the recruitment process often begins with a falsified resume, tailored to the specific position …

Choosing the right IT staffing partner and finding the best IT staffing partner should be two sides of the same coin for businesses. You want to find IT professionals that …

Improving the efficiency, cost, and satisfaction structure for agents and customers has always been a difficult balancing act in support center evolution. Innovative trends like automation, AI/machine learning (ML), omnichannel …

Business leaders love the idea of automation for increased efficiency and cost reduction in IT support processes. It’s the IT team that must make it work. But leveraging RPA and …

Optimizing operations and services is always a moving target for IT service Management (ITSM) because of constant changes in: Hybrid remote, digital employee experience (DEX), and customer experience demands Technology …

Advanced applications of RPA have moved beyond targeted single process automation to an end-to-end business process management approach. This companywide approach takes a holistic view of how you apply and …