Strategic Leadership Blog

The term “digital transformation” has been with us for decades and still does a lot of heavy lifting while simultaneously being defined in nebulous ways. That’s because aspects like cloud, …

Today’s digital world is built on distributed systems across every sector. This has created a battle between complexity and downtime on the one hand and reliability and automation on the …

In the fast-paced world of technology, certain innovations hold the power to transform industries and transcend boundaries. Augmented Reality (AR) is one such disruptive force, promising to revolutionize industrial design …

As we learned in the previous post, Relationship Managers focus on creating additional value for the client company that has nothing to do with sales which is the main function …

According to “Research Links Customer Satisfaction to Stock Returns,” a report from the CFI Group, “Customer satisfaction is directly linked to stock market performance. Companies with high scores on the …

It’s important to differentiate whether your IT vendor has assigned an Account Manager to oversee activities on your behalf, or a Relationship Manager. This may at first sound like only …