Strategic Leadership Blog

Organizations faced with running high-performing customer support centers often have one main objective…to find the best talent available to serve and retain their customers. In today’s transient workforce, it can …

Engaging an IT provider or professional services provider is about more than pricing, capabilities, and shiny marketing assets. The experience and stability of a professional services firm are not often …

As we noted in the previous post, that while having a qualified, engaged and productive workforce is critical to the success of any business, recent changes in the employment marketplace …

Having a qualified, engaged and productive workforce is critical to the success of any business. Changes in the employment marketplace, however, have made the process of finding, hiring and maintaining …

What is a Virtual Admin? With the growing transition of IT systems to the cloud, the IT Virtual Administration (IVA) model has become more prevalent and efficient for many organizations …

When considering a business services company for, say, customer service support, there are metrics galore to study before making your decision. With so much data available to guide the decision …