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by Solugenix, on Apr 24, 2020 11:00:00 AM

In the U.S., 5 million employees (3.4% of the workforce) work from home at least half the week according to Global Workplace Analytics. At least, that was before COVID-19 hit …

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Topics:Support CentersRemote WorkWork from Home EmployeesRemote Support Center

by Solugenix, on Apr 18, 2019 11:00:00 AM

Solugenix Marketing Manager Crystal Kolosick recently sat down with Dr. Donna G. Hartzfeld, Ph.D. who is an FDA consultant with more than 20 years of experience. Dr. Hartzfeld Joined Crystal …

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Topics:Medical Device Manufacturer ComplaintsMDMFDACompliance

by Kendall Matthews, on Feb 28, 2019 7:00:00 AM

By Kendall Mathews The tale of the fox and the gingerbread man can teach us a lot about medical device manufacturer (MDM) and health product company marketing challenges through its …

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Topics:TechnologyMedical Device Manufacturer ComplaintsMDMFDACompliance

by Kendall Matthews, on Feb 5, 2019 10:07:54 AM

By Kendall Mathews For Medical Device Manufacturers (MDM) and other healthcare product companies, marketing challenges stem from a lack of understanding your customer journey goals as well as regulatory compliance …

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Topics:TechnologyMedical Device Manufacturer ComplaintsMDMCompliance

by Shashi Jasthi, on Aug 10, 2018 7:04:00 AM

Organizations faced with running high-performing customer support centers often have one main objective…to find the best talent available to serve and retain their customers. In today’s transient workforce, it can …

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Topics:Call CentersCustomer ServiceCustomer SupportBrandCenter of ExcellenceCOE

by Suneetha Menon, on Dec 13, 2016 10:49:00 AM

Engaging an IT provider or professional services provider is about more than pricing, capabilities, and shiny marketing assets. The experience and stability of a professional services firm are not often …

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Topics:Professional ServicesVendor ManagementProfessional Staffing

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